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Do you have questions about Siech Cycles, your order or our store? Find all the answers here!

Frequently asked questions

What does Singlespeed mean?

A singlespeed bike is a bike with only one gear. There are single speeds with a rigid gear and those that have a freewheel. The former are also called Fixie (from the English "fixed gear" = rigid gear). When the wheel turns, the pedals automatically turn with it.

What does rigid running mean?

Fixed-gear bikes have only one gear and do not have a freewheel. This means that the cranks rotate continuously, making the cadence dependent on the speed. Our fixie is a singlespeed bike, which can be converted from freewheel to rigid with flip-flop rear hub.

How can I repair my bike?

The best way to do this is to come by our bike store or contact a bike mechanic in your area.

Does my bike need a service?

Our bicycle mechanic recommends one check per year. For your bike service, you can always come by our bike store. Even if you need to repair your bike, you can turn to us.

Does Siech Cycles also have children’s bikes?

Yes, we offer 2 different sizes of kids bikes, each with adjustable saddle: A running bike for kids between 2 and 5 years and a kids bike for kids between 3.5 and 6.5 years. Children's bike 12 inch: Available in pink, chrome, white and light green. Each 12 inch kids bike comes with lightweight steel frame and a woven bike basket. Children's bike 16 inch: Available in pink, light green and light blue. Each 16 inch kids bike comes with lightweight steel frame and front and rear brakes.

Do I need a bike light?

Yes, bicycle lighting is mandatory in Switzerland. We carry battery operated bike lights with LED in silver and black. If you prefer a battery-free light, our light with magnetic system is just right for you.

Is it possible to mount a bike basket on the bikes?

Yes, a basket can be mounted on the Siech Cycles. We have baskets in silver, black as well as hand woven natural willow bicycle baskets. The natural willow bike basket is also available for the children's bike, in brown and black.

Can you mount a luggage rack on the Siech Cycles?

Yes, on all our bikes (fixie excluded) it is possible to attach luggage racks. We carry a silver and a black model.

Does Siech also have bicycle accessories?

Yes, with us you can buy the right bike accessories. You can find the following stylish accessories for bikes in our online store: bike basket, luggage rack, fenders, grips, handlebar, bike saddle, bike light, bike bell and bike lock. In addition, we also offer Trouser Straps, which act as a trouser protector. The bike accessories are suitable for all Siech Cycles except for the Fixie Singlespeed Bike. If you are visiting our store in Zurich, you can also buy a bike helmet or bike socks to go with your bike.

How many gears do I need?

The steeper the trails you want to tackle in your daily life, the more gears are suitable. For flat paths our Fixie Bike is suitable, for climbs we recommend Siech Cycles with 8- or 16-speed. 8-speed bikes: 8 Speed Lady Comfort, 8 Speed Lady City, 8 Speed Men Classic, 8 Speed Men Race, 8 Speed Men Urban 16-speed bikes: 16 Speed Lady City, 16 Speed Men Urban

Which type of bike suits me?

This depends in particular on the type of terrain and the length of the routes you want to cover with your bike. A racing bike is more for those who like it fast and agile, while with a city bike you can also sometimes be leisurely on the road. City bikes: A city bike is characterized by a narrow tire thickness. This makes you agile and able to keep up well in city traffic. For asphalt roads with inclines, a bike with gears is suitable, such as the men's bike 8 Speed Men Urban. The sporty 8 Speed Men Race racing bike is also ideal for city traffic. Bikes for asphalt & dirt roads: Siech Cycles with wider tires are ideal for dirt roads, as they offer better grip. The women's bike 8 Speed Lady Comfort as well as the 8 Speed Men Classic and the 16Speed Lady City are perfect companions for the outdoors.

Which frame size fits me?

The frame size is related to your height. Therefore, a larger frame size is suitable for larger people, and a smaller one for smaller people. Each ladies bike at Siech has a frame size of 48cm and is suitable for a body height between 155cm and 175cm. The men's bikes have a frame size of 58cm and are suitable for a body height from 160cm to 185cm. With these masses we have adapted to the average of all Swiss*innen, so that our bicycles fit as far as possible for all. In addition, the handlebars and saddles of the bikes can be adjusted in size, which allows the most precise adaptation to your needs. You are unsure which size (women's bike or men's bike) fits you best? No problem, you can always stop by our store in Zurich and take a test drive.

What do I need to consider when buying a bike?

It is primarily important that your new bike feels good and that you feel comfortable riding it. To do this, you need to choose the appropriate frame size. In addition, your future bike should be suitable for your desired area of use: Whether city bike, road bike or an all-rounder bike, with us you will find everything you need for your daily bike route.

Order & Shipping
Can I cancel my (pre-)order?

Yes, for cancellation of your (pre-)order you can contact us via the contact form or by e-mail ( [email protected] ). However, once the order has been shipped with us, cancellation is unfortunately no longer possible.

What is a pre-order?

If you order a bike that is currently sold out but will be back in stock, you can order this bike in advance. It will be delivered to you as soon as it is back in stock. Please note that the stated delivery time for pre-orders is an approximate estimate, but cannot be guaranteed due to external circumstances. Therefore, deviations may occur.

When are sold out models back in stock?

This varies depending on the model. We inform online or via our newsletter when the sold out models are available again.

My desired model is sold out – what can I do?

In this case you are welcome to contact us via e-mail to [email protected] to find out more about the delivery status of your desired model. As soon as we know when supplies will arrive again, we will release the bikes in our webshop so you can make a pre-order. As soon as we receive the bikes, we will send you the bike immediately.

Can I return the order?

You can return your order to us within the legal return period of 14 days. Please contact us via the contact form and follow the process below: 1. contact us via the contact form and register your return 2. send us the corresponding items to the following address: Siech Cycles c/o Digt AG Alte Buchserstrasse 10 8108 Dällikon Important: Please always include a copy of the invoice or delivery bill. 3. as soon as we have received the items, we will issue you the credit.

Can I order from abroad?

Yes, you can also order your bike from abroad (including bike accessories). However, in this case we offer only the shipping option "Delivery in Box". The cost of shipping abroad is 80 CHF. The cost of customs clearance is automatically charged by the carrier in the destination country. Customs costs may vary depending on the country.

Can I place my order online and pick it up at the store?

No, unfortunately we do not currently offer this option.

Are the bike accessories delivered already attached to the bike?

No, the bicycle accessories are not mounted when buying online and must be mounted independently. Our instructional videos will help you with that.

Does Siech offer Saturday deliveries?

Yes, we also offer Saturday deliveries (by mail and without assembly).

How long is the delivery time?

Delivery time is 1-2 working days (without assembly) or 2-4 working days (with assembly).

What tools do I need for bike assembly?

All the tools you need are supplied with the Siech Cycle.

How do I assemble the bike?

For that, feel free to watch our setup videos. You can find them here.

How will my bike be delivered?

When ordering, you have the choice between "delivery in box" and "delivery built". Delivery in box With this delivery option your bike will be delivered 85% assembled. A few steps are still necessary to get the bike ready to ride: The front wheel must still be clamped, the handlebars straightened and the pedals and saddle mounted. If you are not home, the mailman will leave you a message that your bike is ready for pickup at the post office. In the box you will find a tool kit that contains everything you need to assemble the bike. With the help of our instruction videos, you can then finish the bike yourself. The time required is about 30 minutes. This option is suitable only for skilled craftsmen*. Note: Unfortunately, we can not assume liability for self-assembled bikes. Delivery built Your bike will be professionally assembled, adjusted and delivered directly to your door by our service partner. Our service partner will contact you by phone after the order to arrange a delivery date with you. The bike will be delivered completely assembled and adjusted within 7 working days directly to your home. Note: Accessories are supplied separately and must then be attached to the screen yourself with the help of our instruction videos.

Will I receive an invoice for my order?

After a successful order we will automatically send you an order confirmation including an invoice to the email address you provided. Please keep this invoice in case you ever have a problem with your bike or it gets stolen.

What are the payment options?

When ordering Velo online we offer payments via Twint, Paypal, Amex, Visa or Mastercard. In our bike store you can pay via Maestro, Visa, Mastercard or Twint.

Can I order a bike online?

Yes, you can easily order our bikes online. In our webshop you will find women's bikes, men's bikes and children's bikes as well as accessories.

How can I buy a Siech bike?

You have the following options when buying a bike: Order your bike online from the comfort of your own home or come and choose it in person at our bike store in Zurich. Both in the online store and in our store you will find various bike accessories. Our brand is also listed with various Swiss bike stores.

I have a question about Siech Velos, what can I do?

You are welcome to contact our customer service via e-mail ( [email protected] ), by phone or via the contact form If you would like a personal consultation, we are available for you in our bike store at Langstrasse 64 in Zurich.

I have a question about my order, where can I contact?

You can contact us anytime via contact form or come directly to our Siech Cycles flagship store in Zurich. Alternatively, we can be reached directly via e-mail at [email protected] or by phone at 044 500 82 00.

About Us
Can I buy a second hand bike from Siech?

No, you cannot buy a second hand bike at Siech Cycles.

Does Siech bike store have a bike mechanic?

Yes, in our bike store there is a bike mechanic who can repair your bike or do a bike service for you.

Can you test the bike?

Yes, you can test ride all bikes in our bike store in Zurich. You don't need to make an appointment to test the bike, just come by during regular opening hours and get personal advice on the spot. If you can't come to Zurich, please feel free to contact our partners. Unfortunately, not all bikes are always available in all colors at our partners. You can find an overview of our partners here.

Is there also a Siech bike store?

Yes, our Siech Cycles flagship store is located in Zurich at Langstrasse 64 and opened in August 2021. In our bike store you will find all our current models (women's bikes, men's bikes and children's bikes) and bike accessories, including personal advice. You can also test your bike on site and test ride all the models you want. In our bike store you can also find a mechanic who can repair or service your bike. Our bike store is open Tuesday through Friday from 10:00 am - 7:00 pm and on Saturday from 10:00 am to 5:00 pm.

How do I reach customer service?

You can reach our customer service via contact form, by e-mail at [email protected] or by phone at 044 500 82 00.

Is there a warranty on the bikes?

Yes, when you buy a bike, we provide a 2-year warranty on everything except wear parts. Frame and fork, for example, are included in the warranty. The warranty commences from the date of purchase and is for the benefit of the original purchaser only. Resale of the bike voids the warranty. If you have a problem with your Siech Cycle, the best thing to do is to contact us and tell us about the problem - we will definitely find a solution! You are welcome to describe your concern via the contact form and we will take care of your case as soon as possible.

Where can I get information about Siech Bikes?

You can find our complete range directly in our online bike store. We have prepared for you detailed product descriptions and specifications (frame size, gears, bike accessories). However, if you have any additional questions about the bikes, please feel free to contact us via the contact form or come directly to our store in Zurich. Alternatively, we can be reached via e-mail at [email protected] or by phone at 044 500 82 00.

Siech Cycles – what is behind the Swiss brand?

Quality and safety are our top priorities. That is why we monitor the production of our bikes directly on site. The designs and specifications are conceived in Switzerland. Our suppliers produce and control every single bike according to our quality specifications. Only the most modern production processes and machines are used for production. Since we sell our bikes directly through our online store without agents, importers or middlemen, we can pass on the resulting price advantages to you. We maintain a direct customer relationship with all our customers and strive to implement inputs and suggestions for our bikes as quickly as possible and to constantly improve.

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